Returns & Cancellations

This policy applies to goods sold directly by Lamping Parts. If you purchased from a marked independent retailer advert, use that retailer’s cancellation and returns process.

Changing your mind on an eligible online purchase

UK consumers buying eligible goods at a distance normally have 14 days from receipt of the goods to tell Lamping Parts they wish to cancel. After notifying us, the goods should normally be returned within a further 14 days.

You may inspect goods as you reasonably could in a shop. If handling goes beyond what is necessary to establish the nature, characteristics and functioning of the goods, a lawful deduction may be made from the refund to reflect diminished value.

Refund timing and delivery cost

Where the statutory cancellation right applies, eligible refunds are made without undue delay and normally no later than 14 days after we receive the returned goods, or after you provide evidence that you sent them back if earlier where the law requires. The basic standard outbound delivery charge is included where required by law; an upgrade to a more expensive delivery service is not necessarily refundable in full.

Faulty or misdescribed goods

If goods sold by Lamping Parts are faulty, not as described or do not meet applicable Consumer Rights Act 2015 standards, contact us promptly. Statutory remedies can include a 30-day short-term right to reject in appropriate cases, followed by repair/replacement and further remedies depending on the circumstances.

How to cancel

You do not have to use a particular form, but your statement must clearly tell us that you are cancelling. You can email info@lampingparts.co.uk.

Independent retailer purchases

If you clicked a marked retailer advertisement and completed the purchase on another shop’s website, Lamping Parts did not sell or fulfil that order. Contact the retailer shown on your order confirmation for cancellation, returns and refunds.